Terms and Conditions

Fees

Fees are payable at the time of appointment by EFTPOS, Credit Card or cash.

Non-attendance Policy (Individual and couples consultations)

When we book an appointment for you, we reserve that time specifically for you. Your psychologist can see only a limited amount of clients per day. If you reschedule or cancel an appointment, we reserve the right to charge a fee as that appointment has not been available to anyone else. You agree to the following arrangement: 50% of the service fee is charged when you cancel with less than 2 business days notice. 80% is charged when you give less than 1 business day notice. The full service fee is charged when you do no attend. We value our time as much as you do yours and we therefore believe that this arrangement balances your need for some flexibility and our need for predictability and consistency.

New clients pay a booking fee of $60 at the time of making the appointment to secure your spot. This will be will be offset against the fee of your appointment, however, it is non-refundable if you change your mind or do not attend.

For Health Care Card holders, students and pensioners the concession fee applies. Some appointments are available for bulk-billing during daytime (financial hardship).

Workshop registrations

Your registration is binding, that means you commit to paying the fee at the time of booking but no later than a fortnight prior to the workshop. Registration is not confirmed until payment has been received. If for some reason you cannot attend and need to cancel, you agree to the following: For cancellations received in writing more than two weeks prior to the event, you will be refunded the money you paid minus a $75 admin fee. No refund can be made for cancellations received less than a fortnight prior to the event but registration is transferrable.

Court reports

Frank Breuer currently does not prepare court reports.